Cancellation and Refund Policy

At Skinous Undergarments, our dedication lies in providing you with undergarments of exceptional quality, combining comfort and style. We recognize that there may be instances when you need to return a product or request a refund. This Return & Refund Policy articulates the procedure and terms governing the return of items and the process for seeking refunds.

Return Procedure:

Eligibility:

To qualify for a return, your item must remain unused and in the same condition in which it was received. It should also be in its original packaging.

Initiating a Return:

To commence a return, kindly get in touch with our customer support team within 30 days from the date of receiving your order. You can reach us at ecare@skinous.in or through our contact page. Ensure you include your order number and a comprehensive explanation for your return.

Return Confirmation:

After contacting us, you will be furnished with guidelines on returning the item. Our team will assess your request and communicate the approval or rejection of your return.

Shipping:

In the event your return is approved, you are responsible for the shipping cost to return the item to us. We advise utilizing a traceable shipping service to guarantee the receipt of your return.

Refund:

Subsequent to our receipt and inspection of your returned item, you will receive an email notifying you of the arrival of your item and the approval or rejection of your refund. If approved, your refund will be processed, and the credited amount will be applied to your original method of payment.

Refund Policy:

Refunds will be processed within a reasonable time following the reception of your return. Kindly allow 3 business days for the refund to manifest in your account.
Shipping costs are non-refundable.
If your return pertains to a defective product or an error on our part, we will bear the return shipping expenses.
Please take note that for sanitary reasons, specific items, such as underwear, may not be eligible for return except in cases where they remain unopened and in their original packaging.
Should you not receive your refund within the stipulated timeframe, please contact us for further assistance.

We greatly value your satisfaction and will exert every effort to make your return and refund experience as seamless as possible. If you possess inquiries or necessitate additional assistance, do not hesitate to reach out to our customer support team at ecare@skinous.in. Your comfort and confidence in Skinous Undergarments stand as our foremost priorities.